Privacy Policy
This privacy policy describes how Prime Fitness UAE collects, uses, and protects your personal information when you use our site or services. We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws.
Information We Collect
We may collect personal information directly from you when you interact with our service, such as when you register for an account, book a class, purchase a service, subscribe to a newsletter, participate in a survey, or contact us. The types of personal information we may collect include your name, email address, phone number, date of birth, health information relevant to fitness services (such as medical history or current physical condition, with your explicit consent), payment information, and other details you provide. We may also collect certain information automatically when you visit our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other usage information. This data helps us understand how you use our service and improve your experience.
How We Use Your Information
We use your personal information for various purposes, including: To provide and manage the services you request, such as personal training, group classes, nutrition consultation, gym access, or corporate wellness programs. To process transactions and payments for services. To communicate with you about your account, services, updates, and promotional offers (where you have consented). To personalize your experience on our site and service. To improve our services, site functionality, and customer support. To conduct internal business operations, such as data analysis, audits, and research. To comply with legal obligations and enforce our terms and conditions. To protect the security and integrity of our service.
Legal Basis for Processing
We process your personal information based on several legal grounds: Your consent: For specific purposes like sending marketing communications or processing sensitive health information. You can withdraw your consent at any time. Necessity for contract performance: To provide the services you have purchased or signed up for. Compliance with legal obligations: To meet requirements under applicable laws. Legitimate interests: For purposes such as improving our services, detecting fraud, and ensuring the security of our site, provided these interests do not override your fundamental rights and freedoms.
Sharing Your Information
We may share your personal information with trusted third parties who perform services on our behalf, such as payment processors, IT service providers, marketing service providers, or professional advisors. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also share your information if required by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include the right to: Access the personal information we hold about you. Request correction of inaccurate or incomplete information. Request erasure of your personal information in certain circumstances. Request restriction of processing your personal information. Object to the processing of your personal information. Request data portability, allowing you to obtain and reuse your data for your own purposes. Withdraw your consent at any time where processing is based on consent. Lodge a complaint with a supervisory authority.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your usage of our site. Cookies are small text files placed on your device that help us improve our site and your experience, analyze trends, track user movements, and gather demographic information. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. This privacy policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, you can contact us by mail at the following address:
Prime Fitness UAE
60 Al Abraj Street
25th Floor
Business Bay, Dubai
PO Box 500123
UAE